Troubleshooting guide

Symptom	Solution
Light turns on after a delay	Dimmer: Configure Min On setting. Keypad: Check Zigbee network.
Light does not ramp on smoothly	Dimmer: Configure Min On setting or adjust dimming curve (go here for details on dimming curves).
Light does not turn off completely	No Neutral: Use LED Bypass or increase load wattage.
Light flickers	Dimmer: Confirm Dimming Mode is set to the phase dimming selection compatible with the load. Dimmer: Configure Min On setting. Dimmer: Connect neutral wire. Dimmer: For low wattage LED bulbs, try the Forward Phase - High Power Factor LED mode
Button backlighting in a multi-gang installation is not synchronized	Configure Ambient Light Source and Followers
Light is dim at 100%	Add a neutral wire connection to the dimmer. Maximum brightness levels are limited in no-neutral configurations in dimming devices.
Keypad Dimmer Switch (C4-L-KDS) does not dim the load	Set the Keypad Dimmer Switch to Dimming Mode. By default the device is set to Switch mode.
Status LEDs flashing red	Refer to the fault table to determine the cause.
Unable to locate the air gap switch	The air gap switch is located behind the faceplate, top left of dimmer, next to QR code.
Dimmer exhibits short circuit fault when set to Switch mode	Set dimmer to Switch Mode - High Wattage LED.
Cannot Identify Lux device on Zigbee network	Confirm that you have enabled a Zigbee 3.0 mesh in your project. Identify Lux devices starting with the devices closest to the Zigbee Mesh controller working outwards.